Frequently Asked Questions

How do I get started?

Simply complete the enquiry form or email hello@stillpointpracticesupport.com.au.

We'll arrange a conversation to discuss your practice, current administrative needs and how Stillpoint Practice Support may be able to help.

How quickly can support begin?

Timeframes vary depending on current availability and your practice requirements. In most cases, support can commence within 1 week following our initial consulation.

Do you work with practices Australia wide?

Yes. Stillpoint Practice Support provides remote administrative and operational support to psychology & counselling practices throughout Australia.

What practice management software do you use?

I am experienced with Zanda practice management software and can work within your existing systems and workflows.

What types of tasks can you assist with?

Support may include client onboarding, appointment scheduling, calendar and inbox management, Medicare administration, billing support, workflow coordination, document preparation and general practice administration.

Do I need to commit to a long-term contract?

No. Support is provided on a flexible monthly retainer basis and can be tailored to the needs of your practice.

How do you ensure confidentiality?

Confidentiality and professionalism are fundamental to the way I work. With over 30 years' experience supporting professionals in confidential environments, I understand the importance of privacy, accuracy and secure handling of information.

Woman working on a laptop at a white desk with a tablet and smartphone nearby

I live in Sydney and have extensive experience as a practice manager.

With experience as a legal assistant supporting professionals in high-trust environments, I bring a strong understanding of confidentiality, accuracy, organisation and client service. Combined with my experience supporting a private psychology practice, this has provided me with a deep appreciation of the systems, processes and professionalism required behind the scenes.

My focus is simple - providing calm, reliable administrative support that helps practices run smoothly, allowing clinicians to focus on what matters most: their clients.